Lost Your Card?

Need help with a lost or stolen card?  No matter where you are in the world, Visa’s Global Customer Assistance Services will help you 24 hours a day, 7 days a week.

In New Zealand, please contact your financial institution for assistance.

Alternatively you may place a collect call from anywhere in the world to +1 303 967 1090.

If you are close to home

  • Contact your financial institution immediately to report the loss or theft and arrange for a replacement card to be mailed to you.
  • Keep a copy of the name of the financial institution that issued your card, its customer service phone number, and your Visa account number in a convenient place – separate from your card.

If you are traveling away from home

  • Before you leave on a trip, make a note of the toll-free emergency number for your destination and keep it with you, but separate from your card.
  • Contact Visa Global Customer Assistance Services immediately using our worldwide network of toll-free telephone numbers.

Please note - Callers dialing the toll-free number, including the collect call number, from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. Collect calls made to +1 303 967 1090 must be done through the local phone network operator.