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  • Concierge

The Visa Signature Concierge is available 24 hours a day, 7 days a week to help you with your lifestyle needs. 
 
Allow us to assist you with Trip Planning Assistance, Hotel Reservations, Flight Reservations, Restaurant Reservations, Car Rental, Performance Tickets booking as well as Other Requests.
 
To call the Concierge Service, click here for the toll free number. Or let us serve you from the convenience of your desk with our web enabled Concierge Online Service.

Request Forms
Would you like to get in touch with the Visa Signature Concierge online? Access the Concierge Online request forms here.
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Emergency Services
A full range of emergency services is available just a phone call away through the Visa Signature Concierge. Find out more here.
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Concierge Hotlines
The Visa Signature Concierge is accessible all over the world through a network of toll-free hotlines. Click here for our hotline numbers.
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Concierge Contacts
Download the Visa Signature Concierge hotline numbers for easy reference.
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Disclaimer
Visa Signature Concierge ("Concierge") is serviced by a third party supplier.

By accessing or using the Concierge, or attempting to do so, you are deemed to have understood and agreed to the terms of usage below.
 
Terms of Usage for Concierge
Usage and Information
Usage of the Concierge for obtaining information is solely at your own risk. Visa makes no representations or warranties whatsoever in connection with any access to or usage of the Concierge, including without limitation, connectibility, response times, and/or accuracy, completeness or suitability of any information provided by or through the Concierge. Without prejudice to the foregoing, to the extent permitted by law, Visa excludes all liability (including for negligence) for any loss or damage (including special, indirect or consequential loss or damage) arising from or in connection with the access to or usage of the Concierge, or any information provided by or through the Concierge, and you undertake not to make any claim against Visa in relation thereto.

Goods and Services
Usage of the Concierge for the procurement of any goods and services is solely at your own risk. Visa makes no representations or warranties whatsoever, and shall under no circumstances be a party to, the procuring or attempted procuring of any goods and services by you through the Concierge. Any goods and services so procured by you will be solely a contractual arrangement between you and the relevant third party merchant providing such goods and services ("Merchant") and you undertake to look solely to such Merchant in respect thereof. Without prejudice to the foregoing, Visa makes no representations or warranties in relation to any goods and services (including without limitation, quality or fitness thereof) procured by you from the Merchant, notwithstanding any involvement or assistance on the part of the Concierge in the procurement by you of such goods or services from the Merchant. Unless expressly prohibited by law, Visa excludes all liability (including for negligence) for any loss or damage (including special, indirect or consequential loss or damage) arising from or in connection with any such goods and services procured or attempted to be procured by you from the Merchant and all related requests, quotations, reservations, bookings thereof, and you undertake not to make any claim against Visa in relation thereto.
 
Personal Information and Data Retention
You may be required to provide your personal information for the use of the Concierge, in order for Concierge to service and fulfill your request. Such personal information may also be forwarded to third parties outside your country of origin for the servicing and fulfillment of your request.

Your personal information may be stored or retained by Visa (and/or Visa’s agents on behalf of Visa) for a length of time deemed appropriate by Visa and/or necessitated by law, for purposes such as (but not limited to) record-keeping, dispute management, as well as to ensure compliance with local regulations. Visa will use all reasonable measures to ensure that your personal information is stored in a secure and protected manner.

Visa may at its discretion record written and verbal communications between you and the Concierge for record-keeping and quality assurance purposes.
 
General
Concierge staff may at their discretion refuse to entertain any request which is in contravention of local laws of the country in which a service is being requested, relates to child prostitution or child pornography, is too vague or general in nature or does not clearly provide some recreational benefit.

Visa reserves the right to refuse service to cardholders who in Visa’s sole opinion are abusive, threatening or unreasonable, or who have, in Visa’s sole opinion, exhibited such behavior in previous usage of Concierge services. Concierge staff may accordingly refuse to entertain any further request or calls from such cardholders. 

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