Visa Platinum

The Visa Platinum Concierge is manned by professionals 24 hours a day, 7 days a week. For your convenience, we support all major Asian languages.

For the toll-free number of the Visa Platinum Concierge, kindly select the country or region from where you wish to make the call.

The numbers to call are :
1800 639 607 for English
1800 555 647 for Mandarin
1800 555 649 for Japanese
1800 555 651 for Korean
1800 555 652 for Cantonese
1800 555 653 for Thai
1800 639 607 for other languages

The numbers to call are :
0800 293 083 for English
0800 281 689 for Japanese
0800 293 083 for other languages

The numbers to call are :
0800 78 464 for English
0800 71 029 for Japanese
0800 78 464 for other languages

The numbers to call are :
800 1111 followed by 866 765 9643 for English
800 1111 followed by 866 775 3708 for Malay
800 1111 followed by 866 765 9643 for other languages

The numbers to call are :
1866 639 1910 for English
1866 795 7712 for Japanese
1866 639 1910 for other languages

China Netcom - the numbers to call are :
10800 744 0083 for English
10800 744 0026 for Mandarin
10800 744 0085 for Japanese
10800 744 0086 for Korean
10800 744 0087 for Cantonese
10800 744 0088 for Thai
10800 744 0083 for other languages

China Telecom - the numbers to call are :
10800 440 0083 for English
10800 440 0026 for Mandarin
10800 440 0085 for Japanese
10800 440 0086 for Korean
10800 440 0087 for Cantonese
10800 440 0088 for Thai
10800 440 0083 for other languages

The numbers to call are :
808 83 413 for English
808 84 348 for Japanese
808 83 413 for other languages

The numbers to call are :
0800 908 852 for English
0800 919 553 for Japanese
0800 908 852 for other languages

The numbers to call are :
0800 182 2809 for English
0800 182 2148 for Japanese
0800 182 2809 for other languages

The numbers to call are :
00800 4412 1091 for English
00800 4412 1222 for Japanese
00800 4412 1091 for other languages

The numbers to call are :
800 901 869 for English
800 901 870 for Mandarin
800 901 872 for Japanese
800 901 873 for Korean
800 900 781 for Cantonese
800 901 874 for Malay
800 901 875 for Thai
800 901 869 for other languages

The numbers to call are :
068 001 4351 for English
068 001 4855 for Japanese
068 001 4351 for other languages

The numbers to call are :
000 117 followed by 866 765 9643 for English
000 117 followed by 866 670 0943 for Mandarin
000 117 followed by 866 670 0974 for Japanese
000 117 followed by 866 670 0975 for Korean
000 117 followed by 866 670 0976 for Cantonese
000 117 followed by 866 670 0977 for Thai
000 117 followed by 866 765 9643 for other languages

The numbers to call are :
001 803 441 568 for English
001 803 441 226 for Mandarin
001 803 441 235 for Japanese
001 803 441 238 for Korean
001 803 441 239 for Cantonese
001 803 441 242 for Malay
001 803 441 243 for Thai
001 803 441 568 for other languages

The numbers to call are :
800 781 767 for English
800 784 252 for Japanese
800 781 767 for other languages

The numbers to call are :
0120 977 744 for SMCC Visa Platinum cardholders in Japan
(813) 5472 9732 for SMCC Visa Platinum cardholders outside Japan (via call collect)

For others, please dial :
00531 44 0023 for English
00531 44 0024 for Mandarin
006633 80 0554 for Japanese
00531 44 0025 for Korean
00531 44 0028 for Cantonese
00531 44 0027 for Thai
00531 44 0023 for other languages

The numbers to call are :
0800 706 for English
0800 707 for Mandarin
0800 708 for Japanese
0800 709 for Korean
0800 455 for Cantonese
0800 711 for Thai
0800 706 for other Languages

The numbers to call are :
1800 803 006 for English
1800 805 571 for Mandarin
1800 805 572 for Japanese
1800 805 573 for Korean
1800 805 574 for Cantonese
1800 805 575 for Malay
1800 805 576 for Thai
1800 803 006 for other languages

The numbers to call are :
0800 023 2963 for English
0800 022 9478 for Japanese
0800 023 2963 for other languages

The numbers to call are :
0508 600 100 for English
0800 103 295 for Mandarin
0800 103 298 for Japanese
0800 103 406 for Korean
0800 103 407 for Cantonese
0800 103 412 for Thai
0508 600 100 for other languages

The numbers to call are :
1800 1441 0014 for English
1800 1441 0078 for Mandarin
1800 1441 0080 for Japanese
1800 1441 0081 for Korean
1800 1441 0082 for Cantonese
1800 1441 0083 for Thai
1800 1441 0014 for other languages

The numbers to call are :
800 84 4035 for English
800 84 4082 for Japanese
800 84 4035 for other languages

The numbers to call are :
800 448 1249 for English
800 448 1292 for Mandarin
800 448 1294 for Japanese
800 448 1295 for Korean
800 448 1296 for Cantonese
800 448 1297 for Malay
800 448 1298 for Thai
800 448 1249 for other languages

The numbers to call are :
080 484 0880 for English
080 485 0880 for Mandarin
080 487 0880 for Japanese
00308 44 0051 for Korean
080 488 0880 for Cantonese
080 489 0880 for Thai
080 484 0880 for other languages

The numbers to call are :
900 94 8965 for English
900 99 8948 for Japanese
900 94 8965 for other languages

The numbers to call are :
020 790 941 for English
0200 285 386 for Japanese
020 790 941 for other languages

The numbers to call are :
0800 835 270 for English
0800 564 962 for Japanese
0800 835 270 for other languages

The numbers to call are :
0080 1 444 189 for English
0080 1 444 124 for Mandarin
0080 1 444 191 for Japanese
0080 1 444 192 for Korean
0080 1 444 193 for Cantonese
0080 1 444 194 for Thai
0080 1 444 189 for other languages

The numbers to call are :
001 800 441 1248 for English
001 800 441 1252 for Mandarin
001 800 441 1259 for Japanese
001 800 441 1260 for Korean
001 800 441 1268 for Cantonese
001 800 441 3327 for Thai
001 800 441 1248 for other languages

The numbers to call are :
0800 169 5187 for English
0800 587 0552 for Japanese
0800 169 5187 for other languages

The numbers to call are :
1866 765 9643 for English
1866 670 0943 for Mandarin
1866 670 0974 for Japanese
1866 670 0975 for Korean
1866 670 0976 for Cantonese
1866 670 0977 for Thai
1866 765 9643 for other languages

The numbers to call are :
120 11169 for English and other languages

If the country or territory you are from is not listed above, you can reach the Visa Platinum Concierge by making a collect call to +61 2 9235 0260 through the international telecom operator.