Cardholders   Commercial   Merchants   Value of Visa   Media Center      South Asia  
Search:

Navigation

    Lost Your Card? ATM Locator Using ATMs Using Your Visa Card Travel Resources

Using Your Visa Card

Sign your card on the signature panel as soon as you receive it

 

  • Never write down your personal identification number (PIN) - memorize it.
  • If at all possible, do not let your card out of your sight.
  • Make a record of your credit card account numbers and telephone numbers for reporting lost or stolen cards. Keep that list in a safe place.
  • When selecting a PIN, always avoid the obvious - your name, telephone number, or date of birth, or any combination of these.
  • Never disclose your PIN to anyone. No one from a financial institution, the police, or a merchant should ask for your PIN. You are the only person who should know it.
  • After completing an ATM or debit transaction, remember to take your card and, if provided, your transaction record.
  • Keep copies of your ATM receipts.
  • When your card has become stuck inside an ATM machine, be suspicious of anyone offering their help, even if they appear to be a bank security officer. Criminals can obtain your PIN by several means (shoulder surfing or straightforward questioning), then retrieve your jammed card from the ATM and use it to withdraw funds.
  • When traveling it is advisable that you only take one ATM card and memorize the PIN.
 
 
When using your card
 
  • Report lost or stolen cards immediately.
  • Protect your cards as if they were cash. Do not leave them unattended anywhere, such as in a car, bar, nightclub or on the beach.
  • Ensure that you get your card back after every purchase.
  • Always check sales vouchers including the purchase amount when you sign them.
  • Keep copies of sales vouchers and ATM receipts.
  • Never give your credit card number over the phone, unless you are dealing with a reputable company, or you have initiated the call yourself.
  • Always check your billing statement, especially after a trip. Check all transactions, even the small ones, because criminals try "testing out" stolen accounts by buying inexpensive items rather than large ones. 
  • Be careful when giving out your credit card number over the telephone. Ask for information in writing from the company making the offer.
  • If you feel pressured by a telemarketing salesperson, be suspicious. Never give out your account number unless you've decided to make a purchase.
  • Do not volunteer any personal information when you use your credit card, other than your ID document, which may be requested.
  • An increasing number of cardholders are making purchases over the Internet. Click here for Internet shopping tips.
  • Know who has access to your cards. If your credit card is borrowed by a family member (spouse, child, parent), with or without your knowledge, you may be responsible for their purchase/cash withdrawal.

  • Printable Page

Offers and Promotions

  • Discover exciting offers and promotions for Visa cardholders.

Visa Global Customer Assistance

  • Need help? No matter where you are in the world, Visa Global Customer Assistance will help you 24 hours a day, 7 days a week
 
 
Home | About Visa | Careers | Site Map | Legal | Privacy Policy | Hyperlink Guidelines | Global Sites | Asia Pacific Sites
© Copyright Visa. All Rights Reserved.