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    Lost Your Card? ATM Locator Using ATMs Using Your Visa Card Travel Resources

Using Your Visa Card

Sign your card on the signature panel as soon as you receive it


  • Never write down your personal identification number (PIN) - memorize it.
  • If at all possible, do not let your card out of your sight.
  • Make a record of your credit card account numbers and telephone numbers for reporting lost or stolen cards. Keep that list in a safe place.
  • When selecting a PIN, always avoid the obvious - your name, telephone number, or date of birth, or any combination of these.
  • Never disclose your PIN to anyone. No one from a financial institution, the police, or a merchant should ask for your PIN. You are the only person who should know it.
  • After completing an ATM or debit transaction, remember to take your card and, if provided, your transaction record.
  • Keep copies of your ATM receipts.
  • When your card has become stuck inside an ATM machine, be suspicious of anyone offering their help, even if they appear to be a bank security officer. Criminals can obtain your PIN by several means (shoulder surfing or straightforward questioning), then retrieve your jammed card from the ATM and use it to withdraw funds.
  • When traveling it is advisable that you only take one ATM card and memorize the PIN.
When using your card
  • Report lost or stolen cards immediately.
  • Protect your cards as if they were cash. Do not leave them unattended anywhere, such as in a car, bar, nightclub or on the beach.
  • Ensure that you get your card back after every purchase.
  • Always check sales vouchers including the purchase amount when you sign them.
  • Keep copies of sales vouchers and ATM receipts.
  • Never give your credit card number over the phone, unless you are dealing with a reputable company, or you have initiated the call yourself.
  • Always check your billing statement, especially after a trip. Check all transactions, even the small ones, because criminals try "testing out" stolen accounts by buying inexpensive items rather than large ones. 
  • Be careful when giving out your credit card number over the telephone. Ask for information in writing from the company making the offer.
  • If you feel pressured by a telemarketing salesperson, be suspicious. Never give out your account number unless you've decided to make a purchase.
  • Do not volunteer any personal information when you use your credit card, other than your ID document, which may be requested.
  • An increasing number of cardholders are making purchases over the Internet. Click here for Internet shopping tips.
  • Know who has access to your cards. If your credit card is borrowed by a family member (spouse, child, parent), with or without your knowledge, you may be responsible for their purchase/cash withdrawal.

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