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Using Your Visa Card

Here are Visa’s simple and useful tips for the safe keeping and use of your payment cards:
 
For daily use

  • Treat your card as you would cash.
  • Always sign the back of your card.
  • Don’t keep your card and ATM PIN together.
  • Try to memorize your PIN. Do not save it on your cell phone.
  • Always check your card statements and report any unauthorized or suspicious transactions to your bank immediately.
  • Always keep your wallet or purse in a safe place, and beware of pickpockets.
  • Try not to keep all your cards together.
 
When shopping or at an ATM
 
  • When giving your card to a merchant, make sure that they give back the correct card.
  • Keep the related transaction receipt, even if a merchant fails to process a transaction with your Visa card.
  • Always get the cardholder copy of the payment slip and check the payment before you leave the shop.
  • Watch out for anything suspicious at an ATM.
  • Always shield your PIN. Be aware that someone could be watching you from nearby, or remotely.
 
When making contactless payment
 
  • Know where your card is at all times.
  • Carry your cards in an inside jacket pocket, or in a handbag, not a trouser pocket that can more easily be picked.
  • Monitor your transactions often. Check for text message notifications for selected transactions.
 
When shopping online
 
  • Register for Verified by Visa with your bank.
  • Be wary of any super-discounts or highly attractive online offers.
  • Always read the small print and beware of pre-checked check boxes.
  • Do not respond to e-mails that require your bank account number, card number, expiry date or PIN.
  • Keep a record of your transactions and do not store your card data and PIN in unencrypted files on your computer.
  • Use a secure web browser and avoid making transactions over public computers, and if you do, be sure to close all browser windows after.
  • Install a reputable anti-virus and anti-malware software in your computer.
  • For more Internet shopping tips, please click here.
 
In case your card is lost or stolen
 
  • Immediately contact your bank if your card gets lost, stolen, retained by an ATM, or you suspect that someone might have obtained your PIN
  • Destroy expired cards by cutting them up.
  • Destroy cards that you are no longer using and inform your bank.

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  • Need help? No matter where you are in the world, Visa Global Customer Assistance will help you 24 hours a day, 7 days a week
 
 
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